At Teramovil, we strive to provide high-quality eSIM data plans and excellent customer service. Due to the digital nature of our products, refunds are subject to specific conditions outlined below.
Refund Eligibility
You are eligible for a full refund if:
- You have not activated or installed the eSIM profile on any device
- You request a refund within 24 hours of purchase
- There is a technical issue on our end that prevents eSIM activation (verified by our support team)
- The eSIM plan was incorrectly charged or duplicated
Refunds are NOT available if:
- The eSIM has been activated or installed on a device
- Data has been consumed (even partially)
- More than 24 hours have passed since purchase
- Your device is incompatible with eSIM technology (please check device compatibility before purchasing)
- You experience network coverage issues in areas where coverage is not guaranteed
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our support team at support@teramovil.com
- Include your order number and the email address used for purchase
- Provide a brief explanation of why you are requesting a refund
- Our team will review your request within 1-2 business days
- If approved, refunds will be processed to your original payment method within 5-10 business days
Partial Refunds
In certain cases, we may offer partial refunds at our discretion. This typically applies when:
- There is a significant service disruption caused by our providers
- You experience technical issues that prevent full use of your purchased data
- Other exceptional circumstances as determined by our support team
Refund Processing Times
Once your refund is approved, please allow the following timeframes:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Other Payment Methods: 7-14 business days
Note: Processing times may vary depending on your bank or payment provider.
Chargebacks and Disputes
Before initiating a chargeback with your bank or payment provider, please contact us directly at support@teramovil.com. We are committed to resolving any issues quickly and fairly. Chargebacks can delay resolution and may result in additional fees or restrictions on future purchases.
For more information on disputes, please see our Dispute Policy.
Questions About Refunds?
If you have any questions about our refund policy, please contact our customer support team:
Email: support@teramovil.com
We typically respond within 24 hours during business days.
Teramovil is operated by e jaguar technologies LLC, Fullerton, CA, USA.